Returns & Exchanges

At Haworth Canada, we stand behind the quality of our home office solutions and offer a 30-day return window for most products to ensure your complete satisfaction. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.

1

Initiate Your Request

Contact our Haworth Canada customer service team via email or our online portal with your order number and the reason for the return.

2

Receive Authorization

Once your request is approved, we will provide a Return Material Authorization (RMA) number and detailed shipping instructions or a prepaid label.

3

Package Your Item

Carefully disassemble the furniture if necessary and place it back in its original box with all components, manuals, and protective padding included.

4

Ship and Refund

Drop off the package at the designated carrier location; once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing